#Outsourcing#Strategy

Hiring a web design agency in Europe: what US and Dutch companies should check first

Plenty of companies in the US and the Netherlands now have their website designed and built somewhere else. Done well, you get senior work for less than a local agency would charge. Done badly, you get missed calls, a half-finished site and no access to your own domain. This is the checklist we would use if we were on the buying side.

Why companies look abroad in the first place

In our conversations with clients, three reasons come up again and again.

Cost. Labour costs differ a lot, even inside the EU. According to Eurostat, the average hourly labour cost in 2025 was €47.9 in the Netherlands and €34.9 across the EU, while the same Eurostat dataset puts Slovakia at €19.8. Those are economy-wide figures and not agency rates, but they explain why a studio in Bratislava or Prague can price a project well below one in Amsterdam or New York without cutting corners.

Availability. Good local agencies are often booked for months, and many of them don't take on projects below a certain size. A five-page company website is too small for them and too important to hand to a nephew.

Quality. This one surprises people. Many designers and developers in Central and Eastern Europe have spent years working for Western clients and international products. Where someone is based tells you very little about how good they are. Their portfolio tells you much more.

A lower price only counts as a saving if the project actually gets finished. Most of this article is about making sure it does.

Offshore, nearshore or local: how they compare

“Offshore” usually means a different continent and a big time difference, typically South or Southeast Asia for both US and European buyers. “Nearshore” means close in time zone and culture: for a Dutch company that is Central or Eastern Europe, for a US company it usually means Latin America. Central Europe sits somewhere between the two for American buyers. It's six hours ahead of New York, but the working days still overlap.

Offshore (e.g. India, Philippines)Central Europe (e.g. Slovakia, Czechia)Local (US or NL)
Price levelLowestMediumHighest
Overlap with New YorkLittle or none2–3 hours (your morning, their afternoon)Full
Overlap with AmsterdamHalf a day or lessFull, same time zoneFull
CommunicationVaries widely, often via an account managerUsually direct with the people doing the workEasiest, in person if needed
Legal and GDPROutside the EU, data transfer rules applyEU law and GDPR apply by defaultYour own jurisdiction
Main riskUnclear who does the work, slow feedback loopsUneven quality between vendors, so check carefullyPrice, and long waiting lists

None of these is automatically the right choice. There are excellent offshore teams and terrible local ones. The table describes the usual pattern, and it should tell you which questions to ask each type of vendor.

What Central Europe means for US and Dutch buyers

For Dutch and other EU companies: same law, same clock

An agency in Slovakia works under the same EU rules as one in Utrecht. GDPR applies directly, contracts can be governed by EU law, invoices are issued within the EU system, and Bratislava is in the same time zone as Amsterdam (CET, with the same summer time switch). In practice it feels much like working with an agency in another Dutch city, minus the train ride.

The GDPR point is easy to overlook. Your website collects personal data through contact forms, booking tools and analytics. When the agency that builds and hosts it is inside the EU, and so are the hosting and tools it uses, you avoid the extra paperwork that comes with transferring personal data outside the EU. You still need a proper processing agreement under Article 28 of the GDPR if the agency handles personal data on your behalf, for example through hosting or maintenance. This is general information and not legal advice, so ask your own adviser what your situation needs.

For US companies: your morning, their afternoon

New York is six hours behind Bratislava for most of the year (five hours for a few weeks in spring and autumn, when the US and Europe switch clocks on different dates). A 9:00 call in New York is 15:00 in Bratislava. That gives you a comfortable two or three hour window every morning for calls, and the agency works on your feedback while you're asleep. You send comments in the afternoon and find the changes waiting the next morning. On the West Coast the overlap is thin, so plan on early calls or written updates.

What to check before you sign

This list applies to any agency, wherever it's based. It just matters more when you can't drop by their office.

1. Live websites you can open

Screenshots and Dribbble shots are easy to fake or to borrow. Ask for links to live sites they built, open them on your phone, and check how fast they load and how the forms work. If they can't share any live work, find out why.

2. Who actually does the work

Ask who will design your site and who will build it, and whether those people will be on your calls. Some agencies sell the project and pass it on to subcontractors. That isn't always bad, but you should know about it before you sign.

3. Written, fixed scope

The proposal should list the pages, the functions, the number of design concepts and review rounds, and what counts as extra work. “Corporate website, modern design” is not a scope. If the price is hourly with no cap, you are carrying all the risk.

4. Payment milestones

Paying everything upfront to a vendor you've never met is a bad idea. Paying nothing until the end isn't fair to them either. A split tied to clear stages, for example a deposit at the start and the rest before launch, protects both sides.

5. Who owns the code, domain and accounts

The domain should be registered in your company's name. Hosting, analytics, Google Search Console and any CMS logins should be accounts you control, or at least accounts you can get full access to. The contract should say that you own the finished website once it is paid for. This is the point that causes the most trouble later, so get it in writing.

6. What happens after launch

Someone has to apply updates, keep backups and fix things when a browser update breaks a form. Ask what maintenance costs, what it includes, and what an hour of extra work costs. If the answer is vague, expect to pay for that later.

7. Currency, invoicing and VAT

Agree upfront which currency you'll be invoiced in and who pays the bank or conversion fees. VAT on cross-border services depends on where both companies are registered and on your status, so confirm with your accountant how the invoice should look before the first one arrives.

Red flags

  • A price before any questions. If you get a quote without anyone asking what the site needs to do, it's a guess.
  • No live portfolio. Or only links to sites that are offline, unfinished or clearly built by someone else.
  • The domain in their name. Some vendors register the domain under their own account “to make it easier”. Later it makes leaving very hard.
  • A salesperson who disappears after you sign. If you never meet the designer or developer before the contract, you may never meet them at all.
  • Unlimited revisions. It sounds generous, but in practice it often means nobody has thought about how the project will end.
  • Pressure to pay everything now. Discounts for paying 100% upfront are a warning sign, not a deal.
  • Silence for days. Watch how fast they reply before you sign. It won't get faster afterwards.

How a typical remote project runs

The details vary, but a well-run remote website project usually looks something like this:

  1. Intro call. Thirty to sixty minutes on video. You talk about your business, your customers and what the site should achieve. A good agency asks more than it talks.
  2. Proposal. A written scope, fixed price, timeline and payment terms. Read it properly and question anything that's unclear.
  3. Materials. You send texts, photos, logo and access to existing accounts. This is where most projects lose time, and usually on the client's side.
  4. Design concepts. You get a few different directions for the homepage and pick one. Seeing options side by side makes the decision much easier than reacting to a single design.
  5. Review rounds. Comments go into a shared document or directly onto the design. Written feedback works better across time zones than calls, because nothing is lost in translation or in memory.
  6. Build and launch. The agency builds the site on a staging address, you check it on your own devices, then it goes live on your domain.
  7. Handover. You receive logins, a short guide to editing content if there's a CMS, and an agreement on who handles maintenance.

The whole thing can run without anyone getting on a plane. What makes it work is clear written communication on both sides and a single person on your end who has the authority to approve things.

Where we fit

We're a web design studio in Bratislava building company websites for businesses in Europe, the UK and the US. Our prices are published on the homepage, starting at $1,690 / €1,490 for a Start website, one-time and excluding VAT. Every project has a written fixed scope and price, three homepage design concepts to choose from, and 50% payment at the start and 50% before launch. Most sites go live 1–3 weeks after we receive texts and materials. If you want to compare that with typical market prices, our guide on how much a website costs in 2026 covers the ranges, and the FAQ answers the practical questions.

Frequently asked questions

Is it safe to outsource web design to another country?

It can be, if you check the vendor properly. Look at live websites they built, meet the people who will do the work, get a written fixed scope, pay in milestones and make sure the domain and accounts are in your company's name.

What is the difference between offshore and nearshore web development?

Offshore usually means a distant region with a large time difference, such as South or Southeast Asia. Nearshore means a nearby region with a similar time zone and culture. For Dutch companies that is typically Central or Eastern Europe, for US companies usually Latin America.

How much do working hours overlap between Central Europe and the US East Coast?

Bratislava is six hours ahead of New York for most of the year, so a New York morning overlaps with a Bratislava afternoon. That usually gives two to three hours for calls each working day.

Does GDPR matter if my web agency is in another EU country?

Yes, but it is simpler. An agency inside the EU is directly subject to GDPR, and if the hosting and tools it uses are in the EU too, no transfer of personal data outside the EU is involved. You still need a data processing agreement if the agency hosts or maintains the site. This is general information and not legal advice.